UK STANDARD ROYAL MAIL SIGNED FOR IS £1.99 . WE DO IT THIS CHEAP AS WE SADLY HAVE NO FREE RETURNS SERVICE AS WE ARE A SMALL BOUTIQUE.
We refund & exchange.
You have 28 days to return from the date your product was signed for. Parcels arriving after this is store credit only.
SALE stock is none returnable so please buy bigger to be safe.
ALL Returns must be wrapped up. Do not send shoe boxes back cello-tapped as this ruins the box.
We reserve the right to deduct a fee for the loss of value of the product if it has to be sold unboxed.
All clothes/product labels must still be attached, clothes must not smell of food smoke or washing powder.
Products can only be tried on, please do not wear and change mind as this makes a return void.
We have the right to refuse returns under these failed conditions and customer will have to pay for re delivery.
Please email us if you receive a faulty product
All products are checked by us personally in the office before we post out, so we know it's extremely unlikely you will receive a faulty product.
Unlike a shipping centre we care that every product is checked over so we do it in house.
We can not accept children pulling bows and Pom pom's off as faults.
All faults returns will be checked over by us, if we are happy the conditions above have been met we will then cover the return cost of upto £4.10 , 2nd signed for delivery only..
You have 14 days to inform us of a fault so please check your order over when it arrives.